Terms of service
TERMS OF SERVICE — SILKEE & CO
Last Updated: May 2026
OVERVIEW
Welcome to Silkee & Co!
The terms "we", "us", and "our" refer to Silkee & Co. Silkee & Co operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").
Silkee & Co is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, province, or country of residence.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products.
However, colors, textures, packaging, and product appearance may differ from how they appear on your device or screen.
We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase.
Silkee & Co reserves the right to accept or decline any order for any reason.
Your order is not accepted until payment has been authorized and processed.
Cancellation requests may not be accommodated after an order has been accepted or processed.
SECTION 4 — PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will be the price displayed at the time the order is placed.
Posted prices do not include taxes, duties, customs charges, import fees, shipping fees, or handling charges unless expressly stated.
You represent and warrant that any payment information provided is accurate, complete, and that you are authorized to use the selected payment method.
SECTION 5 — SHIPPING AND DELIVERY
All delivery timeframes are estimates only and are not guaranteed.
Silkee & Co is not responsible for delays caused by shipping carriers, customs processing, weather events, public holidays, or circumstances beyond our reasonable control.
Shipping terms, delivery estimates, and related conditions are further outlined in our Shipping Policy.
SECTION 6 — INTELLECTUAL PROPERTY
All content available through our Services, including trademarks, logos, product descriptions, text, graphics, images, videos, audio, website design, and other materials, is owned by Silkee & Co or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, copy, modify, publish, transmit, display, or otherwise exploit any content without our prior written consent.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools or services over which we have no control.
These tools are provided "as is" and "as available" without warranties, representations, or endorsements of any kind.
Your use of optional third-party tools is entirely at your own risk.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to third-party websites, products, or services.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites.
Any transactions you make with third-party providers are solely between you and that provider.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Silkee & Co is powered by Shopify.
Any purchases made through our website are transactions between you and Silkee & Co.
Shopify is not responsible for any aspect of sales, customer service, fulfillment, warranties, refunds, or disputes arising between you and Silkee & Co.
You expressly release Shopify and its affiliates from claims arising from transactions conducted through our website.
SECTION 10 — PRIVACY POLICY
All personal information collected through our Services is subject to our Privacy Policy available on our website.
By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
SECTION 11 — FEEDBACK
Any feedback, reviews, testimonials, suggestions, ideas, or recommendations submitted to Silkee & Co may be used by us without restriction.
By submitting feedback, you grant Silkee & Co a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, modify, publish, and distribute such content for any lawful purpose.
You are solely responsible for the accuracy of any feedback submitted.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, availability, or other website content at any time without prior notice.
We reserve the right to cancel or refuse any order affected by such errors.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services:
• For any unlawful purpose
• To violate any laws, regulations, or third-party rights
• To infringe intellectual property rights
• To submit false, misleading, or fraudulent information
• To distribute malicious software or harmful code
• To engage in phishing, spam, scraping, or unauthorized data collection
• To interfere with the operation, security, or integrity of the Services
SECTION 14 — TERMINATION
We reserve the right to suspend or terminate your access to the Services at any time and without prior notice if we believe you have violated these Terms.
Termination does not affect any rights or obligations accrued prior to termination.
You remain responsible for all amounts owing up to the date of termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
SILKEE & CO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT.
SECTION 16 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, SILKEE & CO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE CONSUMER PROTECTION LAWS, INCLUDING THE AUSTRALIAN CONSUMER LAW.
SECTION 17 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Silkee & Co, its officers, directors, employees, contractors, affiliates, and service providers from and against any claims, losses, damages, liabilities, costs, or expenses arising from:
• Your breach of these Terms
• Your violation of applicable laws
• Your misuse of the Services
• Your infringement of any third-party rights
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
SECTION 19 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Queensland, Australia.
You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia in relation to any dispute arising from these Terms or your use of the Services.
SECTION 20 — CHANGES TO TERMS OF SERVICE
We reserve the right to modify or update these Terms of Service at any time.
Any changes will become effective immediately upon publication on this page.
Your continued use of the Services following any changes constitutes acceptance of the revised Terms.
SECTION 21 — AUSTRALIAN CONSUMER LAW
Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL) or any other legislation that cannot lawfully be excluded or limited.
Where goods or services supplied by Silkee & Co are subject to consumer guarantees under the Australian Consumer Law, customers may be entitled to repair, replacement, refund, compensation, or other remedies as provided by law.
Any provision of these Terms that conflicts with rights granted under the Australian Consumer Law shall be interpreted subject to those rights.
SECTION 22 — CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to:
Silkee & Co
Email: support@silkeeco.com
Website: https://silkeeco.com