Privacy policy
PRIVACY POLICY — SILKEE & CO
Last Updated: May 2026
1. Welcome
Silkee & Co ("Silkee & Co," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or purchase our products.
2. Information We Collect
Information You Provide
• Name, email address, shipping address, phone number, and payment information when you place an order or create an account
• Messages you send us via email or our contact form
Information Collected Automatically
• Device identifiers, IP address, browser type, pages visited, referral sources, and cookies when you browse our website
3. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer support requests
• Send marketing communications where you have consented
• Improve our website, products, and customer experience
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
• Shipping carriers to deliver your orders
• Payment processors to securely process transactions
• Marketing, analytics, and advertising providers that help us improve our services
• Professional advisers and service providers assisting with business operations
• Government agencies, regulators, or law enforcement where required by law
5. Cookies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and support marketing activities.
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
6. International Transfers
Silkee & Co operates internationally and may process, store, or transfer personal information in countries outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Request information about how your personal data is processed
To exercise any of these rights, please contact us at support@silkeeco.com.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
• Fulfill orders and provide services
• Maintain business and financial records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where practicable.
9. Security
We implement appropriate technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Children
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
11. Regional Disclosures
United Kingdom & European Union
If you are located in the United Kingdom or European Union, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), such as rights relating to data portability, access, correction, restriction of processing, and the right to lodge a complaint with your local supervisory authority.
Canada
We handle personal information in accordance with applicable Canadian privacy laws. You may withdraw consent for certain uses of your information at any time, subject to legal or contractual restrictions.
Australia & New Zealand
We handle personal information in accordance with the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.
12. Contact Us
For any privacy-related questions, requests, or concerns, please contact us:
Silkee & Co
Email: support@silkeeco.com
Website: https://silkeeco.com
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with the revised effective date.
Your continued use of our website following the publication of any changes constitutes acceptance of the updated Privacy Policy.