Shipping policy

This Shipping Policy applies to all orders placed through Silkee & Co and our website, https://silkeeco.com.

Silkee & Co is operated by ALIHEALTH&BEAUTY PTY LTD a company registered in Queensland, Australia.

By purchasing from Silkee & Co, you agree to the following Shipping Terms and Conditions. This policy supersedes any prior written or verbal communications from Silkee & Co representatives. Exceptions to this policy may only be granted at the sole discretion of Silkee & Co.

FREE SHIPPING

Silkee & Co offers free standard shipping on all orders over:

  • $50 AUD (Australia)
  • $50 USD (United States)
  • £50 GBP (United Kingdom)
  • €50 EUR (European Union)

Free shipping applies to standard delivery services and is available to most addresses within supported shipping destinations. Free shipping availability cannot be guaranteed for all locations.

ORDER PROCESSING

Orders are typically processed and dispatched within 1–3 business days after payment has been successfully received.

During periods of high demand, promotional events, public holidays, or unforeseen circumstances, processing times may be extended.

Where a product page or checkout page displays a different processing timeframe, that timeframe will take precedence over this policy.

Orders are processed Monday through Friday, excluding public holidays.

GENERAL SHIPPING TERMS

Silkee & Co does not offer in-store pickup or collection services. All orders are shipped directly to the shipping address provided by the customer at checkout.

Customers are responsible for ensuring all shipping information is accurate and complete. Silkee & Co is not responsible for orders shipped to an incorrect address supplied by the customer.

Once an order has been placed, we cannot guarantee that shipping details can be modified before dispatch.

Silkee & Co is not liable for delays caused by shipping carriers, customs authorities, weather events, industrial action, public holidays, or circumstances beyond our reasonable control.

All delivery timeframes provided are estimates only and are not guaranteed.

SHIPPING DESTINATIONS & ESTIMATED DELIVERY TIMES

Australia

  • Standard Shipping: 3–8 Business Days
  • Express Shipping: 1–4 Business Days

United States

  • Standard Shipping: 5–10 Business Days
  • Express Shipping: 3–7 Business Days

Canada

  • Standard Shipping: 7–12 Business Days
  • Express Shipping: 4–8 Business Days

United Kingdom

  • Standard Shipping: 5–10 Business Days
  • Express Shipping: 3–7 Business Days

New Zealand

  • Standard Shipping: 5–10 Business Days
  • Express Shipping: 3–7 Business Days

European Union

  • Standard Shipping: 7–14 Business Days
  • Express Shipping: 4–8 Business Days

Delivery estimates may vary depending on carrier performance, customs processing times, destination, weather conditions, and seasonal demand.

INTERNATIONAL SHIPPING

Silkee & Co ships to a variety of international destinations.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, and other charges imposed by the destination country.

These charges are not included in the purchase price or shipping fee and are the sole responsibility of the purchaser.

Silkee & Co is not responsible for delays resulting from customs clearance procedures.

TRACKING INFORMATION

Where tracking is available, customers will receive a shipping confirmation email containing tracking information once their order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving a shipment confirmation.

ORDER CANCELLATIONS

Orders may be cancelled for a full refund if a cancellation request is received before the order has been processed for shipment.

Once an order has been processed or dispatched, cancellation requests may not be possible and will be reviewed at the sole discretion of Silkee & Co.

To request an order cancellation, customers should contact our support team as soon as possible.

RETURNS SHIPPING

Please refer to our Returns & Refund Policy for full details regarding return eligibility and procedures.

Where approved, return shipping instructions will be provided by Silkee & Co.

Once a returned item is received, please allow up to 3 business days for inspection, processing, testing, repackaging, and restocking where applicable.

Approved refunds may take up to 7 business days to appear in your account, depending on your payment provider or financial institution.

LOST, STOLEN OR DELAYED PARCELS

Silkee & Co is not responsible for delays caused by shipping carriers, customs authorities, weather events, or circumstances beyond our reasonable control.

If a parcel is confirmed as lost in transit, customers should contact us promptly. We will work with the relevant carrier to investigate the shipment and provide an appropriate resolution where required by applicable law.

Silkee & Co is not responsible for stolen packages where tracking confirms successful delivery to the address provided at checkout.

Customers are encouraged to ensure a secure delivery location is available.

INCORRECT SHIPPING INFORMATION

If a customer provides an incorrect or incomplete shipping address, Silkee & Co reserves the right to charge any additional shipping fees incurred for redelivery or address correction.

If an order is returned to us due to an incorrect address supplied by the customer, shipping charges are non-refundable.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL) or any other applicable legislation that cannot be excluded, restricted, or modified by law.

Where goods supplied by Silkee & Co come with consumer guarantees under the Australian Consumer Law, customers are entitled to remedies including repair, replacement, or refund where required by law.

To the maximum extent permitted by law, Silkee & Co's liability for any claim relating to shipping, delivery delays, or loss shall be limited to the remedies available under the Australian Consumer Law and other applicable legislation.

Any provisions of this Shipping Policy that are inconsistent with rights provided under the Australian Consumer Law shall be interpreted subject to those rights.

CONTACT US

Silkee & Co
ALIHEALTH&BEAUTY PTY LTD

Queensland, Australia

Email: support@silkeeco.com

Website: https://silkeeco.com

For any questions regarding shipping, delivery, or order tracking, please contact our customer support team and we will be happy to assist.